This service can help you to

  • better understand your organisations existing service delivery from a user-centred perspective and identify where user needs are not being met effectively
  • bdentify areas of cost, inefficiency and duplication within your organisation
  • identify how your organisation’s underlying structures, processes and technologies might be re-designed, with a view to better serving user needs and business strategic aims
  • turn your understanding of user and business needs into insights that can inform opportunities for service design and/or digital products
  • set out a longer-term strategy for transforming your organisation, which includes a commitment to using cloud technologies and following digital service design principles

A bit of context


Whether itʼs specific business improvements or larger scale business transformation, organisations often need advice on where to start and how to plan their time so that they can explore which solutions might best meet their business needs, met their userʼs needs and also to maximise return on investment, reduce cost, reduce time to value, and reduce delivery risk.

Our approach uses a methodology which we have developed with our customers and which has been tried and tested in the public sector. The methodology recognises that different organisations will have very different needs and be starting from very different places
(in terms of people, process, information and technology). Organisations will have varied ICT landscapes built up over many years; will have different cultures around the use of information and technology; and different attitudes to risk and change.
The service is completely customisable – meaning you will only use resources where you need them; and our free initial consultation will ensure we have a joint understanding of your expectations from the service from the outset.

Our approach uses a methodology which we have developed with our customers and which has been tried and tested in the public sector. The methodology recognises that different organisations will have very different needs and be starting from very different places
(in terms of people, process, information and technology). Organisations will have varied ICT landscapes built up over many years; will have different cultures around the use of information and technology; and different attitudes to risk and change.
The service is completely customisable – meaning you will only use resources where you need them; and our free initial consultation will ensure we have a joint understanding of your expectations from the service from the outset.